We can’t promise your technology won’t fail.

However, we can promise to support you when it does.


All of our service plans include the following:

  • Unlimited phone and email support
  • An average response time of less than 30 minutes (during available hours)
  • Professional support ticketing system for efficient communication and incident resolution


  • By signing up to any service plan you agree to our Terms and Conditions
  • Support invoices will be emailed to you and collected via Credit Card 10 days after the date of the invoice
  • Support will only be provided through the following channels:
  • Phone: +1 858 457 9100 ext 122
  • Email: support@sdlightworks.com